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Employer Quotes
The quotes below are from employers in this industry: Financial Services
They are talking about this topic: General Skills
The quotes below are about this issue:
For both accounting and personal banking positions, strong customer service and sales abilities are essential.
| "Especially for the positions that I hire for, we look a lot at the people skills, the customer service skills, the sales skills, and the sales experience." | Central |
| "Employer 1: The thing that I think we find is missing—because we hire for attitude, we hire for work ethic, and we hire for confidence—is the ability to talk to people positively on the phone. To not curl up in the corner if they get a customer that doesn't happen to be happy. How do you deal with that? I mean those are the kinds of skills they need to have. It seems like a lot of the students don't have that mental toughness to be successful in the work environment. I don't know. I can only attribute it to they had it easy growing up and the professors sure weren't real hard on them while they were in school...because they're not that tough. They don't have... Employer 2: They don't have much resilience. Employer 1: Right. Employer 2: One bad call and they're in the corner. Employer 1: That's a problem. If you haven't faced a lot of adversity, well, you get in the workplace and there's adversity. We all face it every day. So, that's what I see." |
Central |
| "It's not uncommon for us to get enough resumes. We put a minimum at the grade point average. We like to see some activities outside of school. We get enough of those. But a 'ten' becomes a 'two' after the interview and it's because they just don't present themselves with confidence. They don't interact with people. We struggle with finding candidates that can interact and that we feel comfortable with on day one. They're going to be in front of a client, eventually, and they're going to be representing your company. And it's a matter of whether or not they're going to be able to do that professionally." | Central |
| "My thoughts on it would be that there's no confidence around conflict resolution when we look at those positions. They immediately say, 'Let me get my manager' or whatever. I look back to even seven years ago when I started with the company, and can see how much that's changed. When I started with the company, we dealt with those difficult customers. We dealt with the situation at hand without involving the manager every time. I think it's an issue of competency, and I think the communication piece is a big chunk of it, too. Maybe it reflects directly from that communication piece of it." | Central |
| "I think long-term we're a succession organization, so we always need those people driving to get to the top. We need that driven ability and we need people with good accounting skills, good people skills, and good sales skills." | Central |
| "As we become more technologically advanced in our industry, you still have to know how to get there. You still have to be able to explain to the customer how they got there, what things means, and how to calculate all of the different processes. I think that's an opportunity as we continue to grow and become more technologically advanced." | Central |