On the Job
Gaming Managers plan and direct the gambling activities in a casino. They may create the house rules and deal with customers.
Typical Work Tasks
People who work in this career often:
- Manage guest services.
- Prepare staff schedules or work assignments.
- Conduct financial or regulatory audits.
- Interview employees, customers, or others to collect information.
- Resolve customer complaints or problems.
- Maintain personnel records.
- Monitor activities of individuals to ensure safety or compliance with rules.
- Monitor flow of cash or other resources.
- Conduct employee training programs.
- Evaluate employee performance.
Typical Working Conditions
- Working indoors in environmentally controlled conditions.
- Having face-to-face discussions.
- Frequent decision-making.
- Working with a group or team.
- Responsibility for outcomes and results.
- The freedom to determine tasks, priorities, and goals.
- Being in situations in which conflicts arise.
- Meeting strict deadlines.
- Exposure to sounds or noise levels that are distracting or uncomfortable.
- High levels of competition.
- Walking and running.
This page includes information from the O*NET 24.2 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.
Source: You can learn about our data sources in the About Us section.