Computer User Support Specialists
On the Job
Computer User Support Specialists answer questions or resolve computer problems for people on the telephone, electronically, or in person. They may help with questions about software, hardware, printing, e-mail, and other problems.
Typical Work Tasks
People who work in this career often:
- Install computer hardware.
- Install computer software.
- Resolve computer software problems.
- Conduct research to gain information about products or processes.
- Read documents to gather technical information.
- Collaborate with others to determine design specifications or details.
- Collaborate with others to resolve information technology issues.
- Update knowledge about emerging industry or technology trends.
- Document operational activities.
- Modify software programs to improve performance.
Typical Working Conditions
- Using e-mail.
- The importance of being accurate or exact.
- Freedom to make decisions without supervision.
- Working with a group or team.
- Working indoors in environmentally controlled conditions.
- Meeting strict deadlines.
This page includes information from the O*NET 24.2 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.
Source: You can learn about our data sources in the About Us section.