On the Job
Concierges assist hotel guests with personal services. They may take messages, arrange or give advice on travel, and handle guests' requests for housekeeping and maintenance.
Typical Work Tasks
People who work in this career often:
- Provide attraction or event information to patrons.
- Provide patrons with directions to locales or attractions.
- Perform administrative or clerical tasks.
- Arrange services or reservations for patrons.
- Organize recreational activities or events.
- Sell products or services.
- Clean facilities or work areas.
- Deliver items.
- Handle luggage or other possessions for patrons.
Typical Working Conditions
- Having telephone conversations.
- Using e-mail.
- Dealing with external customers.
- Working indoors in environmentally controlled conditions.
- Freedom to make decisions without supervision.
- Meeting strict deadlines.
- The freedom to determine tasks, priorities, and goals.
This page includes information from the O*NET 24.2 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.
Source: You can learn about our data sources in the About Us section.