Bill and Account Collectors
On the Job
Bill and Account Collectors help people find ways to pay their bills. They may negotiate repayment plans. They often have to track down people who have moved. They may need to take action (like beginning repossession proceedings) if a customer fails to pay their bills.
Typical Work Tasks
People who work in this career often:
- Maintain financial or account records.
- Maintain medical records.
- Provide information to coworkers.
- Negotiate financial arrangements.
- Interview employees, customers, or others to collect information.
- Obtain personal or financial information about customers or applicants.
- File documents or records.
- Monitor financial information.
- Discuss account status or activity with customers or patrons.
- Provide notifications to customers or patrons.
Typical Working Conditions
- Frequent contact with others.
- Working indoors in environmentally controlled conditions.
- Dealing with unpleasant or angry people.
- Repeating the same physical or mental task without stopping for periods of time.
- Frequent decision-making.
- Dealing with external customers.
- Meeting strict deadlines.
- High levels of competition.
This page includes information from the O*NET 24.2 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.
Source: You can learn about our data sources in the About Us section.