Customer Service Representatives
On the Job
Customer Service Representatives interact with customers on behalf of an organization. They may solve customers' problems, take orders, or process returns.
Typical Work Tasks
People who work in this career often:
- Prepare informational or reference materials.
- Prepare research or technical reports.
- Interview employees, customers, or others to collect information.
- Refer customers to appropriate personnel.
- Maintain current knowledge related to work activities.
- Provide information to coworkers.
- Provide notifications to customers or patrons.
- Calculate costs of goods or services.
- Analyze financial information.
- Discuss goods or services information with customers or patrons.
Typical Working Conditions
- Having telephone conversations.
- The importance of being accurate or exact.
- Working indoors in environmentally controlled conditions.
- Meeting strict deadlines.
- Dealing with external customers.
- Frequent decision-making.
This page includes information from the O*NET 24.2 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.
Source: You can learn about our data sources in the About Us section.