Hotel, Motel, and Resort Desk Clerks
On the Job
Hotel, Motel, and Resort Desk Clerks help guests by registering them, giving room keys or cards, taking phone messages, and answering billing questions.
Typical Work Tasks
People who work in this career often:
- Calculate costs of goods or services.
- Provide information to coworkers.
- Report maintenance or equipment problems to appropriate personnel.
- Sort mail.
- Verify accuracy of financial or transactional data.
- Maintain financial or account records.
- Execute sales or other financial transactions.
- Discuss account status or activity with customers or patrons.
- Greet customers, patrons, or visitors.
- Make travel, accommodations, or entertainment arrangements for others.
Typical Working Conditions
- Frequent contact with others.
- Working with a group or team.
- Working indoors in environmentally controlled conditions.
- Frequent decision-making.
- Dealing with unpleasant or angry people.
- The importance of being accurate or exact.
- Standing.
- Responsibility for outcomes and results.
This page includes information from the O*NET 24.2 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.
Source: You can learn about our data sources in the About Us section.
