On the Job
Order Clerks receive and process orders for goods and services. They may receive orders by mail, phone, fax, or other ways. They inform customers about prices, shipping dates, and delays.
This career requires good eyesight.
Typical Work Tasks
People who work in this career often:
- Confer with coworkers to coordinate work activities.
- Provide information to coworkers.
- Obtain personal or financial information about customers or applicants.
- File documents or records.
- Send information, materials or documentation.
- Provide notifications to customers or patrons.
- Calculate costs of goods or services.
- Calculate shipping costs.
- Maintain inventory records.
- Prepare documentation for contracts, transactions, or regulatory compliance.
Typical Working Conditions
- Having telephone conversations.
- Working indoors in environmentally controlled conditions.
- Working with a group or team.
- The freedom to determine tasks, priorities, and goals.
- Frequent decision-making.
- Meeting strict deadlines.
- Dealing with unpleasant or angry people.
This page includes information from the O*NET 24.2 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.
Source: You can learn about our data sources in the About Us section.