Receptionists and Information Clerks
On the Job
Receptionists and Information Clerks perform a variety of clerical tasks for companies. They may answer the telephone, give information to visitors or customers, or direct people where to go within the organization.
Typical Work Tasks
People who work in this career often:
- Operate computers or computerized equipment.
- File documents or records.
- Prepare business correspondence.
- Send information, materials or documentation.
- Respond to customer problems or complaints.
- Record personnel information.
- Sort mail.
- Answer telephones to direct calls or provide information.
- Provide notifications to customers or patrons.
- Greet customers, patrons, or visitors.
Typical Working Conditions
- Frequent contact with others.
- Working indoors in environmentally controlled conditions.
- Dealing with external customers.
- Repeating the same physical or mental task without stopping for periods of time.
- Frequent decision-making.
- Meeting strict deadlines.
- Dealing with unpleasant or angry people.
This page includes information from the O*NET 24.2 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.
Source: You can learn about our data sources in the About Us section.