Customer Service Representatives
Education & Credentials
High School or less
Education level attained (national data)
Work Experience and Training Requirements
Nationally, this career typically requires:
- No related work experience for entry.
- Short-term on-the-job training to become competent.
Click on any of the Majors listed below to find out more about preparing for this career.
Enrolling in a community college can be a great place to start your four-year degree. While all 31 Minnesota State community colleges, technical colleges and universities offer all or part of the Minnesota Transfer Curriculum (a 40-credit package of general education courses accepted for transfer to other state colleges and universities, the University of Minnesota, and some private colleges and universities), not all two-year colleges offer degrees intended to transfer to a four-year bachelor's degree.
If you plan to transfer to obtain a four-year bachelor's degree, it is important to know which degree path is right for you:
- Associate of Arts (AA) degrees offered at community colleges are designed to transfer into liberal arts four-year majors.
- Associate of Science (AS) and Associate of Fine Arts (AFA) degrees offered at community and technical colleges transfer into specific four-year majors and will likely require completing additional general education courses at a university.
- Associate of Applied Science (AAS) degrees offered at technical and community colleges are not designed to transfer. They lead to immediate entry into the workplace.
- Diplomas and certificates offered at technical colleges are not designed to transfer. They lead to immediate entry into the workplace.
Talk to a transfer specialist as early as possible to determine the best associate degree for your goals. Be sure to review your Degree Audit Report (DARS) each semester to best prepare for transfer. Get more help understanding transfer using the tools below.
Helpful High School Courses
Examples of helpful classes that help you prepare for this career:
- Business English
- Business Law
- Computer Applications
- International Business
- Public Speaking
- Social Media
In Minnesota, your school may have developed a Program of Study in this career area. A Program of Study is an academic and career plan developed by your high school to help move you towards a career and college path. A Program of Study can help you:
- Select high school classes that prepare you for college and getting a job
- Understand how the classes you're taking in high school lead to a career
- Identify extra-curricular activities that are related to your career interest
- See what classes at your school offer early college credit that will save you time and money towards your college expenses
- Graduate from high school prepared for your next step toward the career you choose
This page includes information from the O*NET 24.2 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.
Source: You can learn about our data sources in the About Us section.