Social and Community Service Managers
Skills & Knowledge
Most Important Skills for Social and Community Service Managers
- Being Aware of Others—Being aware of others' reactions and understanding why they react as they do.
- Managing People—Motivating, developing, and directing people as they work, identifying the best people for the job.
- Listening—Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Making Decisions—Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Reading—Understanding written sentences and paragraphs in work related documents.
- Solving Complex Problems—Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Speaking—Talking to others to convey information effectively.
- Thinking Critically—Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Coordinating with Others—Adjusting actions in relation to others' actions.
- Helping Others—Actively looking for ways to help people.
Most Important Knowledge Areas for Social and Community Service Managers
- Customer and Personal Service—Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Education and Training—Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Psychology—Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Administration and Management—Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- English Language—Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Clerical—Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- Therapy and Counseling—Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
- Personnel and Human Resources—Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Sociology and Anthropology—Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
- Mathematics—Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Different careers may be a good fit for your personality or interests. This career is:
- Enterprising—Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Social—Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Learn more about your interests. Take the MnCareers Interest Assessment.
Describe Your Skills
People who have worked in this career typically perform the following tasks. These statements can help a prospective employer understand what you can do, on a resume or during an interview.
- Communicating with supervisors, co-workers, or people that work under you.
- Collecting information from different sources.
- Organizing, planning, and prioritizing work.
- Using computers.
- Keeping up-to-date with new knowledge.
- Performing day-to-day administrative tasks.
- Creating and maintaining interpersonal relationships.
- Communicating with people outside your organization.
The following careers use skills, knowledge, and abilities that are similar to those used for Social and Community Service Managers.
- Preschool Education Administrators
- Child, Family, and School Social Workers
- Human Resources Managers
- Training and Development Managers
- Medical and Health Services Managers
- Elementary and High School Education Administrators
- Training and Development Specialists
- College Education Administrators
This page includes information from the O*NET 24.2 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.
Source: You can learn about our data sources in the About Us section.