Reservation and Transportation Ticket Agents
Skills & Knowledge
Most Important Skills for Reservation and Transportation Ticket Agents
- Listening—Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Helping Others—Actively looking for ways to help people.
- Thinking Critically—Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Speaking—Talking to others to convey information effectively.
- Being Aware of Others—Being aware of others' reactions and understanding why they react as they do.
- Reading—Understanding written sentences and paragraphs in work related documents.
- Coordinating with Others—Adjusting actions in relation to others' actions.
- Learning New Things—Understanding the implications of new information for both current and future problem-solving and decision-making.
- Making Decisions—Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Managing Time—Managing one's own time and the time of others.
Most Important Knowledge Areas for Reservation and Transportation Ticket Agents
- Customer and Personal Service—Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Computers and Electronics—Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Transportation—Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- Geography—Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
- English Language—Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Psychology—Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Sales and Marketing—Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Law and Government—Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
- Public Safety and Security—Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Clerical—Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Different careers may be a good fit for your personality or interests. This career is:
- Conventional—Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Enterprising—Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Learn more about your interests. Take the MnCareers Interest Assessment.
Describe Your Skills
People who have worked in this career typically perform the following tasks. These statements can help a prospective employer understand what you can do, on a resume or during an interview.
- Using computers.
- Working directly with the public.
- Collecting information from different sources.
- Evaluating information to determine compliance with standards.
- Making decisions or solving problems.
- Identifying information by categorizing, comparing, or detecting changes in circumstances or events.
- Creating and maintaining interpersonal relationships.
- Communicating with supervisors, co-workers, or people that work under you.
Careers that Use Similar Skills
The following careers use skills, knowledge, and abilities that are similar to those used for Reservation and Transportation Ticket Agents.
View more careers in the Hospitality and Tourism cluster
View more careers in the Travel and Tourism pathway
This page includes information from the O*NET 24.2 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.
Source: You can learn about our data sources in the About Us section.