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Customer Service Representatives

Talk directly with customers to provide information and respond to questions or complaints.

Quick Facts


Below the statewide median
$23.27 / hour    Read more about wages


Growth rate:  -1.2%    Read more about outlook


High School or less is typically required.

On the Job:

Typical Work Tasks
  • Prepare informational or reference materials.
  • Prepare research or technical reports.
  • Interview employees, customers, or others to collect information.
  • Refer customers to appropriate personnel.
Read more about the job

Job Title Examples:

Client Services Representative
Customer Service Specialist
Member Services Representative

See more job title examples

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O*NET in-it

This page includes information from the O*NET 24.2 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.

Source: You can learn about our data sources in the About Us section.