Supervisors of Personal Service Workers
Supervise personal service workers, such as flight attendants, hairdressers, or caddies.
Quick Facts
Wages: |
Data not available
Read more about wages
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Outlook: |
Data not available
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Education: |
High School or less
is typically required.
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On the Job: |
Typical Work Tasks
- Monitor operational quality or safety.
- Resolve customer complaints or problems.
- Maintain professional knowledge or certifications.
- Arrange facility schedules.
Read more about the job
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Job Title Examples: |
Airplane Flight Attendant Supervisor
Direct Care Supervisor
Head Baggage Porter
See more job title examples
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View All Career Information
This page includes information from the O*NET 24.2 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.
Wages & Outlook
Typical Wages
Data not available
Employment
Where do Supervisors of Personal Service Workers most often work?
Current Demand
No data available.
Future Demand
No data available.
On the Job
Supervisors of Personal Service Workers coordinate the work of personal service workers, such as flight attendants, hairdressers, or caddies.
Typical Work Tasks
People who work in this career often:
- Monitor operational quality or safety.
- Resolve customer complaints or problems.
- Maintain professional knowledge or certifications.
- Arrange facility schedules.
- Schedule appointments.
- Assign duties or work schedules to employees.
- Manage budgets for personal services operations.
- Supervise service workers.
- Evaluate employee performance.
- Develop plans for programs or services.
Typical Working Conditions
- Frequent contact with others.
- Working indoors in environmentally controlled conditions.
- Working with a group or team.
- Responsibility for outcomes and results.
- Freedom to make decisions without supervision.
- The freedom to determine tasks, priorities, and goals.
- Meeting strict deadlines.
- Standing.
- Being in situations in which conflicts arise.
This page includes information from the O*NET 24.2 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.
Education & Credentials
Educational Requirements
High School or less
Education level attained (national data)
Education Level Attained (national data)Education Level Attained | Percentage of workers in this occupation |
Less than high school diploma | 4.8 |
High school diploma or equivalent | 29.9 |
Some college, no degree | 24.7 |
Associate degree | 12.8 |
Bachelors degree | 22.3 |
Masters degree | 4.6 |
Doctoral (Ph.D) or professional degree | 0.9 |
Work Experience and Training Requirements
Nationally, this career typically requires:
- Less than 5 years related work experience for entry.
- Little or no on-the-job training to become competent.
Majors
Click on any of the Majors listed below to find out more about preparing for this
career.
Transfer Options
Enrolling in a community college can be a great place to start your four-year degree. While all 31 Minnesota State community colleges,
technical colleges and universities offer all or part of the Minnesota Transfer Curriculum
(a 40-credit package of general education courses accepted for transfer to other state colleges and universities, the University of Minnesota,
and some private colleges and universities), not all two-year colleges offer degrees intended to transfer to a four-year bachelor's degree.
If you plan to transfer to obtain a four-year bachelor's degree, it is important to know which degree path is right for you:
- Associate of Arts (AA) degrees offered at community colleges are designed to transfer into liberal arts four-year majors.
- Associate of Science (AS) and Associate of Fine Arts (AFA) degrees offered at community and technical colleges transfer into specific four-year majors and will likely require completing additional general education courses at a university.
- Associate of Applied Science (AAS) degrees offered at technical and community colleges are not designed to transfer. They lead to immediate entry into the workplace.
- Diplomas and certificates offered at technical colleges are not designed to transfer. They lead to immediate entry into the workplace.
Talk to a transfer specialist as early as possible to determine the best associate degree for your goals. Be sure to review your Degree Audit Report (DARS) each semester to best prepare for transfer. Get more help understanding transfer using the tools below.
Helpful High School Courses
Examples of helpful classes that help you prepare for this career:
- Child Development
- Computer Applications
- Cultural/Ethnic Studies
- English Composition
- Health Education
- Personal Finance
- Political Science
- Public Administration
- Public Speaking
- Safety and First Aid
- Sociology
- World Languages
In Minnesota, your school may have developed a Program of Study in this career area.
A Program of Study is an academic and career plan developed by your high school to help move you towards a career
and college path. A Program of Study can help you:
- Select high school classes that prepare you for college and getting a job
- Understand how the classes you're taking in high school lead to a career
- Identify extra-curricular activities that are related to your career interest
- See what classes at your school offer early college credit that will save you time and money towards your college expenses
- Graduate from high school prepared for your next step toward the career you choose
This page includes information from the O*NET 24.2 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.
Skills & Knowledge
Most Important Skills for Supervisors of Personal Service Workers
- Managing Time—Managing one's own time and the time of others.
- Being Aware of Others—Being aware of others' reactions and understanding why they react as they do.
- Listening—Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking—Talking to others to convey information effectively.
- Thinking Critically—Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Managing People—Motivating, developing, and directing people as they work, identifying the best people for the job.
- Coordinating with Others—Adjusting actions in relation to others' actions.
- Monitoring Performance—Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Reading—Understanding written sentences and paragraphs in work related documents.
- Persuading Others—Persuading others to change their minds or behavior.
Most Important Knowledge Areas for Supervisors of Personal Service Workers
- Customer and Personal Service—Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Administration and Management—Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Education and Training—Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Personnel and Human Resources—Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Clerical—Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- English Language—Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Psychology—Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Mathematics—Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Sales and Marketing—Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Computers and Electronics—Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Interests
Different careers may be a good fit for your personality or interests. This career is:
- Enterprising—Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Conventional—Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Learn more about your interests. Take the MnCareers Interest Assessment.
Describe Your Skills
People who have worked in this career typically perform the following tasks.
These statements can help a prospective employer understand what you can do, on a resume or during an interview.
- Making decisions or solving problems.
- Collecting information from different sources.
- Communicating with supervisors, co-workers, or people that work under you.
- Creating and maintaining interpersonal relationships.
- Organizing, planning, and prioritizing work.
- Identifying information by categorizing, comparing, or detecting changes in circumstances or events.
- Evaluating information to determine compliance with standards.
- Performing day-to-day administrative tasks.
Careers that Use Similar Skills
The following careers use skills, knowledge, and abilities that are similar to those used for Supervisors of Personal Service Workers.
View more careers in the Human Services cluster
View more careers in the Personal Care Services pathway
This page includes information from the O*NET 24.2 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.
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Jobs
Real-time job data provided by Gartner TalentNeuron
Job Title Examples
Airplane Flight Attendant Supervisor,
Direct Care Supervisor,
Head Baggage Porter,
Beauty Shop Manager,
Caddie Supervisor,
Golf Course Manager,
Head Butler,
Health Club Manager,
Housecleaner Supervisor,
Parks Recreation Coordinator,
Resident Care Supervisor
Where Do Supervisors of Personal Service Workers Work?
Supervisors of Personal Service Workers often work in the following industries.
Similar Careers
Below are careers that use skill sets that are similar to Supervisors of Personal Service Workers.
Source: You can learn about our data sources in the About Us section.