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Employer Quotes

The quotes below are from employers in this industry: Transportation

They are talking about this topic: General Skills

 

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The quotes below are about this issue:
New hires would benefit from having stronger communication skills. This includes the ability to write, to provide presentations to customers/clients when necessary, and to engage in effective interpersonal communication.

Employer Quote Region
"It always helps if you can read their notes. Factories do require a lot of notation. A lot of `what did you find? How did you fix it?' That type of thing." Central
"There are certain people that can go from being a technician to maybe service writer or service manager. They're probably going to need some skills other than just repair skills. Because as someone who runs a shop, you need to know about the repairs, but you also need to understand some business communications and that type of thing." Central
"You have manual repair order systems where they would have to write it out, you have electronic systems where they can type it out. [Technicians] have to be probably adept in both of them. And probably wouldn't be a bad idea if they understood what their employers needed from them as far as an explanation. That part of it?that is something that we've always had to train them on. What to put down on a repair order, as far as what they did. Not just 'replace the gasket.' Tell us what gasket it was. Why did you replace it? Was it cracked, broken? Things like that. And what you had to do to get at it. This is the thing that makes a technician succeed today." Central
"So I think the communication skills, just dressing and tucking your shirt in, thanking customers for their business, those are things that aren't even about fixing the car or truck." Metro
"Our best advisors don't come from the shop. They come from the sales department. Because they know how to meet and greet, they know how to qualify, they know how to shoot new feature benefit, they know how to close, they know how to do presentation." Northwest
"If you could...require those students to go through a basic speech class, and have fun with it, and get at least comfortable with it." Northwest
"But just to get back to the soft skills? Can they deal with their fellow employees?" Northwest
"We look for work ethic, productivity, communication and people skills." Northwest
"One interesting thing about this is that we deal a lot with [another auto repair company]. We're right across the street from [other auto repair company] too, and we really depend on the parts people to give us a little bit of information too. If we're working on a car that we don't quite understand, I talk to the people over at [other auto repair company] and maybe they have something also. We work hand-in-hand with them all the time. And if I did not do that, we would really be hurting because it's kind of hard to try to keep up with everything that's going on with the industry just by ourselves. So we really depend on other people." Northwest
"Q: If you believe students in occupational or technical programs need training beyond their skills, what classes would you recommend?
A: English."		 Northwest
"We look for communications." Southwest
"Q: What other essentials do you hear from people [of their hiring needs] so that you have a workforce that can just step in and go? What kinds of things are you having to do yourself because you can just do it quicker and faster, and `if I just had this, I could use my time more efficiently somewhere else'?
A: Communications."		 Southwest