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Employer Quotes
The quotes below are from employers in this industry: Health Care
They are talking about this topic: General Skills
The quotes below are about this issue:
As health care moves toward a more team-oriented approach, employees need to be able to communicate effectively with other professionals, such as doctors, nurses, and social workers. Interpersonal communication and conflict resolution are frequently cited as crucial skills that are often lacking in new hires. Some employers attribute this to the younger generation having less experience with face-to-face communication.
| "What we're seeing is that care is becoming much more complex. We need people who can think critically and act on their feet. We need people who are good not only with family members, but also with physicians and other team members. They need to take that leadership role. We really think that the education level of the RN needs to go up." | Metro |
| "One thing that I've heard from our folks in HR in children's hospitals and clinics is the need for being able to transfer the interpersonal skills that nurses are taught with patients and families to team members. Because of the growing complexity of care and the interdisciplinary nature of that complexity, they need to have really strong and effective communication skills and teamwork skills. Those skills would be a great advantage." | Metro |
| "I hire supervisors and managers, and my supervisors need to have a bachelor's degree, and my managers need to have a master's degree. And I want to comment on things I see as missing from the programs. Specifically, I work with RNs—and I see a need for basic leadership skills, a need for the ability to speak in front of people and to articulate your ideas, and a need to be able to facilitate change." | Metro |
| "They also need to understand their role in the health care team. They don't really get the big picture of what their role is. We're starting to get more and more involved in appropriate lab utilization and being part of the care team. And there's this fear that that's really not their goal. But that really is their goal. So we need to work on that." | Metro |
| "I think one thing I've noticed about the ones that I hired is that they—I don't think they've ever heard a word of criticism in their life, you know? But they've got ideas. They want to be involved." | Metro |
| "In addition to communication skills, they need conflict resolution skills. They need to understand how to de-escalate a situation and manage conflict." | Metro |