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Employer Quotes

The quotes below are from employers in this industry: Health Care

They are talking about this topic: General Skills

 

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As health care moves toward a more team-oriented approach, employees need to be able to communicate effectively with other professionals, such as doctors, nurses, and social workers. Interpersonal communication and conflict resolution are frequently cited as crucial skills that are often lacking in new hires. Some employers attribute this to the younger generation having less experience with face-to-face communication.

Employer Quote Region
"I think, too, working on the team approach. I hear that a lot from all the different education—from medical students all the way down—working out how they rotate on a team. You have a team for the physicians, social workers, practitioners, RNs, LPNs. I mean, it's a team that's working with that patient, especially on the disease management side.

Question: Can that be a part of the curriculum, or is that something they have to learn when they come to work?

Employer: We're expecting them to know that when they come in the door so that they're ready to work in those team models.

Question: So, more of that as we move into the future?

Employer: Yes."		 Northeast
"I think it might get worse just because you have these younger people that don't interact as much. They're too busy using their Smartphones and doing all that technology versus eye-to-eye contact and understanding." Northeast
"I'm a laboratorian, so I feel like I need to make a comment about the laboratory. First of all, I think people who went into the laboratory, at least in my day and age, we went in because we didn't feel that we had very good communication skills. We didn't want to work with patients or talk to too many patients. That's why we went into the laboratory. But, that's not true anymore. We have to serve our communities. We have to be able to interrelate effectively with our colleagues. But I see that it's something that a lot of students that come into my program need to work on.

I also expected to hear that the way we trained them before needs to change because the equipment is now so highly instrumented and automated. And those pieces of equipment are—there isn't much we can do to fix them anymore. We need to know when they're not working, and we may need to do a few things to fix them. Or we call service and they send service contractors that will either walk us through it or they will come down and fix it for us.

I was also thinking about how do we organize our work? How do we look at our work? How does that work flow? How can we address people and organize our work better, but yet not make mistakes? And, again, communication skills are important because we're doing more with care and we're doing more things outside the laboratory. So, communication seems like it's going to be a bigger deal for us. "		 Northeast