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Employer Quotes

The quotes below are from employers in this industry: Health Care

They are talking about this topic: Needs & Challenges in Continuing Education

 

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The quotes below are about this issue:
Incumbents need additional training in soft skills areas, such as leadership, supervision, interpersonal communication, cross-generational communication, adaptation, customer service, and goal-setting. Additional training is also needed to enhance technical skills. This includes topics such as basic computer programs and technology, electronic medical records, dementia care, and ER care. Additional refresher courses are also needed for nurses re-entering the workforce.

Employer Quote Region
"I think almost any health care position could probably use more training on basic computer skills—whether newly-hired people, people who've been with us a few years, or the longer-term staff. I think you could just never go wrong with that because, as we've said, everything is becoming more and more computerized. So, I think that the more comfortable people feel with their computer skills, the better it is for everybody.

Question: And this is part of the trend toward electronic records and such?

Employer: Yes. There's always a new program to learn. It's even how people clock in and how they ask for vacation time. Everything is computerized. So, if you have a group of people who are paralyzed by the idea of that, then it just makes it difficult. People can always get over that, there's just a little more training required."		 Northeast
"It might be a good thing to have generational training. We have so many generations that are represented in the workforce, and everyone thinks so very differently. So, I think, to help the new generation understand what the next generation is thinking, and what the generation after that is thinking, so that when everybody goes in, that you're not just thinking about it from your own center. Explaining that, when you go into work, this is what the expectation is of your manager because this is how their generation is thinking, and this is how this other generation is thinking, and this is what your generation is thinking. I think that would be good for managers and leadership to take, too, to maybe understand what some of the new RNs are thinking. And not necessarily because they don't have the same expectation and are somehow going to get to the same point, but they may understand how to better communicate. So, it's just trying to understand how other people are thinking. Why it is that they're thinking what they're thinking? It's trying to have a better understanding of where each generation is coming from." Northeast
"Earlier we were talking about the sensitivity between generations. I think sensitivity and understanding among folks—there are all kinds of differences, whether it's generational differences or cultural differences or age differences. And age difference beyond just the fellow co-workers, but also the ages of patients, that sensitivity as our population's getting older, so understanding their needs. We are much more of a mixed society, perhaps less so in the northeast here, but nonetheless there are different cultures, different backgrounds, and different traditions coming together. And so any help that fosters inclusivity—that fosters an appreciation of differences and builds that into a curriculum—I think would be a powerful thing." Northeast