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Employer Quotes

The quotes below are from employers in this industry: Health Care

They are talking about this topic: General Skills

 

The quotes below are about this issue:
Many employers feel that an increasing number of students are entering nursing due to high salaries or an interest in technology (as opposed to the primary goal of helping people). Employers feel such workers do not exhibit the expected level of care for patients and their families. Therefore, entry-level hires need stronger skills in patient care and communication. This includes increasing their ability to be hospitable, advocate for patients, anticipate needs, resolve conflict and communicate effectively.

Employer Quote Region
"Is there a way we can integrate those two so that they work together to bring back the compassion that health care services are supposed to offer?" Southeast
"We don't have any of the nursing nurses on staff at our place, but even with the techs—a lot of them are exercise science majors at [MnSCU college]—they have that clinical background but they struggle with the communication skills. And we work with the public, so every day you work face-to-face with multiple people. You have to have those skills when you interact with staff and patients." Southeast
"Something that I think is dominant in the senior services arena, although we have it the hospital as well, is the communication issue. And it's not just about communicating effectively with a resident or a patient, it's also includes communicating with family members. I think people would be shocked—well, maybe you wouldn't be—at how many family issues are out there. When you bring in younger people, they are often in a dynamic that is way over their heads in terms of what is going on and reading all of those signals and trying to manage them. And sometimes they don't agree with you, and sometimes they don't agree with the person who's getting the care, and then there are arguments and things like that. This happens at least ten times a day. And I think being able to navigate that is enormous. It's a huge challenge for young people. It's even a challenge for older people who have some skills doing that. But it is a daily-times-ten occurrence. It's just a constant. And I think it overwhelms young people, like they think, 'These people are nuts.'" Southeast
"To make the families understand, you need to have daily communication with them." Southeast
"And a lot of people aren't dealing—especially in the older population—with the dying process. Or that as a potential. And so they don't ever talk about these kinds of things, and then they find themselves in more of a crisis situation, and then it sort of blows up. And it's just a dynamic. Some of it's sort of the natural kinds of things, but it's because those discussions don't happen there—and putting staff in the middle of those things—some are very good at it. But I would tell you that's a small group of them. I think most people get really overwhelmed by that kind of situation. So, just that kind of skill, like how you deal with these crucial conversations. Having them understand their role in those kinds of things would be a critical piece on the communication side." Southeast
"At our hospital, we have ongoing training for a lot of our staff. It's called Crucial Conversations. And there's also a part of it that's called Crucial Confrontations that we have literature about, but we haven't actually taught it yet. But what I hear in terms of feedback from the staff is that it's been extremely helpful—not only in the workplace but also in their personal lives. And that is one thing that could be very helpful I would think just from the feedback that we've had. So, it seems something like that might be helpful and might better prepare them for the types of things that they will encounter in the workplace." Southeast