Customer Service Representatives

Talk directly with customers to provide information and respond to questions or complaints.

Customer Service Representatives interact with customers on behalf of an organization. They may solve customers' problems, take orders, or process returns.

Wages	$22.26 per hour on average
Demand	High Demand
Outlook	The outlook is Poor
Education & Training	High School or less is typically required.
Related Programs (Current training programs available)	Data not available
On the Job	Work Activities Prepare informational or reference materials. Prepare research or technical reports. Interview employees, customers, or others to collect information. Refer customers to appropriate personnel. Maintain current knowledge related to work activities. Provide information to coworkers. Provide notifications to customers or patrons. Calculate costs of goods or services. Analyze financial information. Discuss goods or services information with customers or patrons.
Career Pathways	Consumer Services
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Next Steps

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This page includes information from the O*NET 24.2 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.