Arbitrators, Mediators, and Conciliators
Skills & Knowledge
Most Important Skills for Arbitrators, Mediators, and Conciliators
- Negotiating—Bringing others together and trying to reconcile differences.
- Listening—Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Persuading Others—Persuading others to change their minds or behavior.
- Thinking Critically—Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Speaking—Talking to others to convey information effectively.
- Reading—Understanding written sentences and paragraphs in work related documents.
- Writing—Communicating effectively in writing as appropriate for the needs of the audience.
- Making Decisions—Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Being Aware of Others—Being aware of others' reactions and understanding why they react as they do.
- Learning New Things—Understanding the implications of new information for both current and future problem-solving and decision-making.
Most Important Knowledge Areas for Arbitrators, Mediators, and Conciliators
- English Language—Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Psychology—Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Law and Government—Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
- Customer and Personal Service—Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Sociology and Anthropology—Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
- Clerical—Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- Personnel and Human Resources—Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Education and Training—Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Therapy and Counseling—Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
- Administration and Management—Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Different careers may be a good fit for your personality or interests. This career is:
- Social—Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
- Enterprising—Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Learn more about your interests. Take the MnCareers Interest Assessment.
Describe Your Skills
People who have worked in this career typically perform the following tasks. These statements can help a prospective employer understand what you can do, on a resume or during an interview.
- Resolving conflicts or negotiating with people.
- Collecting information from different sources.
- Thinking creatively.
- Creating and maintaining interpersonal relationships.
- Identifying information by categorizing, comparing, or detecting changes in circumstances or events.
- Analyzing data or information.
- Making decisions or solving problems.
- Documenting or recording information.
The following careers use skills, knowledge, and abilities that are similar to those used for Arbitrators, Mediators, and Conciliators.
This page includes information from the O*NET 24.2 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.
Source: You can learn about our data sources in the About Us section.