Claims Adjusters, Examiners, and Investigators
On the Job
Claims Adjusters, Examiners, and Investigators review settled insurance claims to make sure that payments are made in a way that is consistent with company practices and procedures. They may also settle insurance claims.
Typical Work Tasks
People who work in this career often:
- Estimate costs of goods or services.
- Interview witnesses, suspects, or claimants.
- Investigate legal issues.
- Negotiate agreements to resolve disputes.
- Report information to managers or other personnel.
- Collect evidence for legal proceedings.
- Gather financial records.
- Interview witnesses, suspects, or claimants.
- Investigate legal issues.
- Calculate data to inform organizational operations.
Typical Working Conditions
- Having telephone conversations.
- The importance of being accurate or exact.
- Frequent decision-making.
- Working indoors in environmentally controlled conditions.
- Sitting.
- Being in situations in which conflicts arise.
- Working with a group or team.
- Meeting strict deadlines.
- High levels of competition.
- Exposure to sounds or noise levels that are distracting or uncomfortable.
This page includes information from the O*NET 24.2 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.
Source: You can learn about our data sources in the About Us section.