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Employer Quotes
The quotes below are from employers in this industry: Transportation
They are talking about this topic: General Skills
The quotes below are about this issue:
New hires would benefit from having stronger communication skills. This includes the ability to write, to provide presentations to customers/clients when necessary, and to engage in effective interpersonal communication.
| "There are certain people that can go from being a technician to maybe service writer or service manager. They're probably going to need some skills other than just repair skills. Because as someone who runs a shop, you need to know about the repairs, but you also need to understand some business communications and that type of thing." | Central |
| "It always helps if you can read their notes. Factories do require a lot of notation. A lot of `what did you find? How did you fix it?' That type of thing." | Central |
| "You have manual repair order systems where they would have to write it out, you have electronic systems where they can type it out. [Technicians] have to be probably adept in both of them. And probably wouldn't be a bad idea if they understood what their employers needed from them as far as an explanation. That part of it?that is something that we've always had to train them on. What to put down on a repair order, as far as what they did. Not just 'replace the gasket.' Tell us what gasket it was. Why did you replace it? Was it cracked, broken? Things like that. And what you had to do to get at it. This is the thing that makes a technician succeed today." | Central |