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The quotes below are about this issue:
In the automotive repair industry, employers are looking for new hires with a broad array of skills. For instance, they want technicians who possess both mechanical and technological skill sets for diagnostics and repair. Some employers state it is difficult to find candidates with this combination. Other employers stress the importance of a combination of mechanical knowledge, customer service skills, and other general skills.
"There are certain people that have gone through that and can go from being a technician to maybe a service writer or service manager. They're probably going to need some other skills other than just the repair part. Because as someone who runs a shop you need to know about the repairs, but you also need to understand some business communications and that type of thing." | Central |
"How you fix cars nowadays is with the computer, and you can't get around that. It's not just turning nuts and bolts anymore." | Central |