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Employer Quotes

The quotes below are from employers in this industry: Transportation

They are talking about this topic: General Skills

 

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The quotes below are about this issue:
Customer service skills are essential and yet are sometimes lacking. This is particularly true for service managers, but also for technicians.

Employer Quote Region
"We look at what most of the entry level jobs are. They're working on the lube rack, or they're a greeter, or they're a driver and, you know, a greeter or a driver is obviously going to be talking to the customer." Metro
"Sometimes it's the perfect thing to do to have them talk directly to [the customer], so it's helpful if they can understand interpersonal skills better than some of them do. We know which ones not to put in front of the customer." Metro
"You know, our saying at the school has been for years, 'We're not a repair industry anymore, we're a service industry, and our job is not to fix the car, it's to fix the customer.' So what it takes to fix that customer is soft skills—how to talk to them. I know that's tough for the younger generation student coming in. They don't realize that." Metro
"So I think the communication skills, just dressing and tucking your shirt in, thanking [customers] for their business, those are things that don't even involve fixing the car or truck." Metro
"With our customers too, I mean, it used to just be pick up the phone and call them. Now, it's like, do you prefer that we text you, e-mail you, or call you. Everybody's got their own preference. Some want a text message when their car is done, some want us to call them, others—no don't call me, e-mail. So it's how you prefer that we communicate and every customer is a little different. So that communication link...they do their scheduling. It's not call up and make an appointment, it's go on the internet now and schedule your car appointment of when you're going to get it worked on." Metro