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Employer Quotes
The quotes below are from employers in this industry: Transportation
They are talking about this topic: General Skills
The quotes below are about this issue:
New hires often lack an appropriate level of professionalism. This includes work ethic, quality of work, and realistic workplace expectations.
| "When you're the new guy, you don't get Monday through Friday 7:00 to 3:30. You get nights and weekends. Most of us shake our heads—we all did that. These young kids are looking for flexibility, and me time, and people time. And we look at them and we say, okay, well, we need to adapt to that...you know, these kids are going to be running our businesses, right. But I have a hard time thinking that that's the way it's supposed to be. We're supposed to work hard. You're supposed to work long. You're supposed to pay your dues, but the immediate gratification that young people expect right now is amazing. One of the things that I find that they ask a lot during interviews is opportunity for advancement. And then, you hire them and after three months they say, 'Well, where's this opportunity we were talking about?' And I'm like, 'Three months? What are you talking about?' So I think that there's a real disconnect in the younger generation coming into the workforce with the expectation that we should adapt to the way that they want to be. And I tell you what, that's flipping us out a little bit because it had nothing to do with technology, or anything else. It's being here on time and tucking in your shirt. I mean, those things are important. We're employers and that's a culture shock with somebody who's been here a year or two." |
Metro |
| "The techs [have] got to understand you may be working nights this week, days next week, that's what the public expects." | Metro |
| "So I think the communication skills, just dressing and tucking your shirt in, thanking customers for their business, those are things that aren't even about fixing the car or truck." | Metro |
| "The person on the lube rack had better do a really good inspection and know the importance of that inspection so when the service advisor talks to the customer, they didn't make a mistake, 'oh, we missed a brake light.' The customer knew their brake light was out, they're trying to sell them a belt and a hose and a flush, and yet, you know, they missed something as simple as a brake light. You have to make sure of all the little things, the detail. If there's a brake light out, they think, `what did you check?'" | Metro |
| "Well, to me, it's quality of work. They have to do their job and they have to do it right every time." | Metro |
| "I didn't want to work Saturdays, but I was there every Saturday. Now, they don't want to work Saturdays and they quit." | Metro |