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The quotes below are about this issue:
IT skills and diagnostic skills are important.
"You have to hire two guys now, to do one guy's job. You've got to have one guy diagnose it and then, tell the other guy what to do because he either doesn't have the ability to do that, taking it down, putting it back together, or he doesn't want to do, one of the two. Q: So a diagnostician and a mechanic, if you could have that in the same person, that would be very valuable to you? Versus just having one or the other aptitude? A: Oh, yeah." |
Metro |
"When we get a new person, you've got to nurse them along until they find out the cars are kind of the same, except for the diagnosing." | Metro |