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Employer Quotes
The quotes below are from employers in this industry: Information Technology (IT)
They are talking about this topic: General Skills
The quotes below are about this issue:
Consultation skills are essential for IT professionals since they must work directly with clients to assess and resolve technical issues in an efficient, professional manner. They must be able to clearly communicate technical ideas to stakeholders who may have less technological knowledge, and they must be able to effectively manage conflict.
| "You need to communicate and work with customers. And those are different kinds of skills than something they might learn specifically in a technical program." | Northeast |
| "It's very important. We're a customer-driven business. We're in consulting, so our developers have to work with customers every day." | Northeast |
| "We look for customer service skills because that's what we do. We support the entire organization. They are our customers, all the different departments. We need people who can work with them as if they're customers, and treat them that way. Some are really good at that, and some who have been here a long time still struggle with that." | Northeast |