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Employer Quotes
The quotes below are from employers in this industry: Health Care
They are talking about this topic: General Skills
The quotes below are about this issue:
As health care moves toward a more team-oriented approach, employees need to be able to communicate effectively with other professionals, such as doctors, nurses, and social workers. Interpersonal communication and conflict resolution are frequently cited as crucial skills that are often lacking in new hires. Some employers attribute this to the younger generation having less experience with face-to-face communication.
| "And an emphasis on those people skills, too. And being respectful of each other. I mean, that's just got to be emphasized." | Northwest |
| "They need relational skills. We want folks at all levels to know how to deal with one another. And how to deal with conflict in a productive way. How to confront people in a productive way. I'm fearful that in ten or fifteen years it's going to be even worse than it is today because our younger people are communicating this way when they start." | Northwest |
| "And when they start working side-by-side, they don't even have a chance to develop social skills. Because they communicate with their little palm pilot type things. And I think it's going to get even worse. What we need from an educational standpoint is to put in relational type skills—it needs to be a strong component. And customer service skills—not just the customer as patient in our case—but an understanding that we are customers to each other as co-workers." | Northwest |
| "You know, with 77 employees, there are going to be frustrations all the time. But, bottom line, absolutely every family will send me notes or will stop me in the halls or will make phone calls to say, 'Your staff is wonderful.' And it's like, 'Okay, all right.' So, I have to believe that the family is being honest and true. So, am I expecting too much of this staff? Not necessarily." | Northwest |
| "Employer 1: I'm just saying we can do a better job. Because a lot of our staff, from time to time, stumbles because they don't know how to deal with a situation, and we have to take time to teach them those skills. Employer 2: I know exactly what you're saying. Employer 1: When, in fact, they should have acquired those skills already through multiple sources, yet they have not." |
Northwest |
| "We have some applicants that we would love to be able to hire, but right now they're challenged by English as a second language." | Northwest |