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The quotes below are about this issue:
Respondents who hire IT technicians seek candidates who understand interoperability; that is, an understanding of how various technologies work together.
"It's a skill that if you understand the reasoning—why things are there and how the components work together—it helps dramatically with what you're doing in a tech support position. And if somebody comes in with those skills—the more they understand the basics—that's what we're looking for." | Northwest |