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The quotes below are about this issue:
Knowledge of manufacturer-specific parts and service is important.
"Q: So looking at how we can better prepare the new people coming in, are there specific things that you're looking for? A: Manufacturer-specific certification." |
Northwest |
"Even if you have a student that graduated from a computer program getting into a dealership atmosphere, you're still starting from ground one. You're still investing the money. You're still going through the whole two-year process of trying to get what's required by manufacturers." | Northwest |
"Q: So it would help you out if people would have [manufacturer-specific] certification coming in? A: Definitely. Q: And then you'd look at hiring them over someone else possibly? If they had that certification? A: Oh, definitely. But it'd be difficult for any school to prepare a particular student for a particular brand." |
Northwest |
"I mean, network communication, everything is different [by car manufacturer]. Everything. The way a car's electronics function, they are more different than similar, I would say, in a lot of cases. Some more so than others. And then I have to deal with all of those things. And to try to get somebody to know how to do all of this." | Northwest |
"And even if we were to get [a qualified technician], the odds of them having any kind of Honda or Chrysler experience, or be a certified Ford technician, is pretty low." | Northwest |