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The quotes below are about this issue:
Soft skills training topics include project management, leadership training, business processes, problem-solving, and client relations.
"We have actually set up a formal program. We call it Engineering University. New engineers are required to take TPC online classes. TPC is a company that sells online services, and they break down a lot of stuff. So, the new engineers learn about business processes and other things within the systems." | Southwest |
"One of the things that I hear a lot—and that I used to see in organizations no matter what type of industry it was—is the situation where people can't problem-solve. They identify an issue, and they don't know how to solve it. And that's a soft skill. Whether it's an incumbent worker or a new graduate, it's an area where we are finding that the worker lacks ability—to solve a problem, to get to the root cause of the problem. Problem-solving is something that I think is being taught to some degree, but I think there needs to be a greater emphasis on it." | Southwest |