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Employer Quotes
The quotes below are from employers in this industry: Information Technology (IT)
They are talking about this topic: General Skills
The quotes below are about this issue:
Consultation skills are essential for IT professionals since they must work directly with clients to assess and resolve technical issues in an efficient, professional manner. They must be able to clearly communicate technical ideas to stakeholders who may have less technological knowledge, and they must be able to effectively manage conflict.
| "We need someone to go out, and if they're working with a customer on a high-end network, they need to be able to work on the equipment, and they need to have consultative skills as well. So, they have to be able to work with the customers." | Southwest |
| "Our people have to be able to install and maintain. And when there are issues, they need to take care of them. It takes going to different sites, meeting those customers, and knowing each of them and their needs." | Southwest |
| "I think when you're working with a customer and their network is down or something isn't working, you can't always send someone who is just out of a two-year program to deal with an angry customer. Those are skills that we need." | Southwest |
| "In the technical—maybe the two-year—program, they have fairly good breadth on the technical focus. But the business or social skills—how to interact with a customer—they lack some of those basic things." | Southwest |
| "Many times we have to deal with the managers and their equivalents. So, they have to be able to speak and interact on that level. It's much easier for a kid to text you than it is for them to have face-to-face conversations. So, I find those communication skills are lacking in some of the two-year graduates. They have the technical side, but not the interaction and business side. Some people have a knack for it and some people don't. You have to be able to explain to your customer what the issue is and what you need to do to resolve it. That's just part of the job." | Southwest |
| "Our people are the face of our company when we're out there dealing with customers. That's who our customers see and remember." | Southwest |