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The quotes below are about this issue:
Technical incumbent training topics include new technology, such as cloud, virtualization, and application development.
"The fact is that technology is changing so rapidly. What our company looked like 20 years ago—as far as our technicians who joined our organization back then—most of them wouldn't have even had a two-year degree when they joined us. Some of that group, they have more construction-type skills. They may not even know how to operate a computer or they don't feel very comfortable using the computer. Well, today, most of our technicians—we're looking for them to have a network-type background. Part of it, as our technology needs are moving, is taking that work group and helping them try to change with the organization so that their positions aren't phased out. If those employees don't keep up their skill set, then eventually their positions go away." | Southwest |