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The quotes below are about this issue:
The most common areas of knowledge or skills that incumbent workers need as part of their ongoing training include new product technology, new vehicle technology, manufacturer-specific certifications, customer service, hazardous waste management, ergonomics and leadership training.
"Q: I'm guessing you have hazardous materials, ergonomics, those types of issues. Do have formal training for that, do you do that in-house? A: Yeah. We do." |
Southwest |
"[We do] basic training...it's the connection directly to the driver. We need to have crystal clear communication with them." | Southwest |