Employer Quotes

The quotes below are about this issue:
Participants also mention a change in the demand for certain types of services. There is now a focus on replacing parts instead of providing routine maintenance services. Also, due to an increase in manufacturer-specific parts, dealership business has increased which, in turn, has reduced the demand for independent shop services.

Employer Quote	Region
"So, a lot of our work is families, they're students, moms, dads, girlfriends, families or whatever. They'll [bring in] vehicles that have 100,000 miles that their insurance companies totaled out, and so we use a lot of these parts..."	Southwest
"About 30 percent of our work now is custom paint, which is a lot [more] than it used to be..."	Southwest