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The quotes below are about this issue:
Incumbents need additional training in soft skills areas, such as leadership, supervision, interpersonal communication, cross-generational communication, adaptation, customer service, and goal-setting. Additional training is also needed to enhance technical skills. This includes topics such as basic computer programs and technology, electronic medical records, dementia care, and ER care. Additional refresher courses are also needed for nurses re-entering the workforce.
"So, maybe we could be thinking about ways to get at these capabilities—to have good conversations, communication skills, and cross-generational things—from an incumbent worker training perspective. [MnSCU college] is having those conversations with health care employers all the time, so..." | Southeast |