Skills & Knowledge
Most Important Skills for Concierges
- Helping Others—Actively looking for ways to help people.
- Listening—Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Thinking Critically—Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Reading—Understanding written sentences and paragraphs in work related documents.
- Speaking—Talking to others to convey information effectively.
- Being Aware of Others—Being aware of others' reactions and understanding why they react as they do.
- Coordinating with Others—Adjusting actions in relation to others' actions.
- Monitoring Performance—Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Learning New Things—Understanding the implications of new information for both current and future problem-solving and decision-making.
- Persuading Others—Persuading others to change their minds or behavior.
Most Important Knowledge Areas for Concierges
- Clerical—Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- Customer and Personal Service—Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language—Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Administration and Management—Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Computers and Electronics—Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Sales and Marketing—Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Education and Training—Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Geography—Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
- Transportation—Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- Mathematics—Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Different careers may be a good fit for your personality or interests. This career is:
- Social—Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
- Enterprising—Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Learn more about your interests. Take the MnCareers Interest Assessment.
Describe Your Skills
People who have worked in this career typically perform the following tasks. These statements can help a prospective employer understand what you can do, on a resume or during an interview.
- Collecting information from different sources.
- Creating and maintaining interpersonal relationships.
- Working directly with the public.
- Organizing, planning, and prioritizing work.
- Communicating with people outside your organization.
- Making decisions or solving problems.
- Communicating with supervisors, co-workers, or people that work under you.
- Performing day-to-day administrative tasks.
Careers that Use Similar Skills
The following careers use skills, knowledge, and abilities that are similar to those used for Concierges.
- Medical Records and Health Information Technicians
- Retail Salespersons
- Customer Service Representatives
- Receptionists and Information Clerks
- Secretaries and Administrative Assistants
- Clerical Library Assistants
- Hotel, Motel, and Resort Desk Clerks
- Reservation and Transportation Ticket Agents
View more careers in the Hospitality and Tourism cluster
View more careers in the Lodging pathway
This page includes information from the O*NET 24.2 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.
Source: You can learn about our data sources in the About Us section.